FAQs

FOR DIGITAL DOWNLOADS, WHICH TYPE OF PAPER SHOULD I PRINT ON?

HOME PRINTING: For the best home printing results use smooth card stock, fine art paper or a heavyweight matte photo paper.

Printing on quality matte paper will give your artwork a more authentic look and feel. For home printing you can find a variety of paper types at office supply stores.

Check your printer instructions first to ensure that it is able to fee through thicker paper or card, and make sure that you disable automatic colour correction in your print settings.

ONLINE PRINT SERVICES: If you are using an online print service, please follow their directions how to upload your images for printing. They usually offer a selection of papers to choose from, but try to choose fine art paper, heavyweight matte paper or card stock. They may also have the option to print on canvas which would work well.

If you are using a professional print service, please ask them NOT to apply colour correction.

CAN I EXCHANGE MY DIGITAL DOWNLOAD FOR A PHYSICAL ART PRINT OR CANVAS?

Yes you can! Buy any art print or canvas from our store and we will refund the cost of the digital download to your method of payment. Please note, we are only able to issue a refund if the physical print is the same artwork or gallery wall set as the digital download. To speed up the refund please add a note (e.g. refund digital download) in the “order special instructions” box when competing the order of your physical print or canvas.

HOW DO I RESIZE MY DIGITAL ARTWORK?

We provide a wide variety of sizes for each print but if you need an additional size that is not included, please send us a message at info@piccolofioreprints.com and we will be happy to create and send this digital file to you free of charge.

If you are using an online print service you can also resize the image yourself, as their software will have an option to edit and scale the image. Upload an image that is the closest size to the one you require, then adjust the position and scale as needed.

WHY DO I GET AN ERROR MESSAGE SAYING "LOW RESOLUTION IMAGE" OR "FILE TOO SMALL" WHEN I TRY TO UPLOAD MY DIGITAL ARTWORK TO AN ONLINE PRINTING SERVICE?

Please check that you downloaded your file correctly from Dropbox. If you right clicked or held and saved an image instead of doing a direct download or export of a document, it will only have saved a low resolution thumbnail which will be blurry and unsuitable for printing.

SHIPPING

GENERAL SHIPPING INFORMATION

We currently offer free shipping for our physical products to the United Kingdom, the United States, Canada and Australia.

Our products are made to order, so shipping times vary according to your location, the item that you order, and where it is shipped from.  Please refer to the individual listings for further information on production and shipping times.

Our digital art prints, frame TV art, gallery sets and bundles ship worldwide and are delivered instantly.

HOW IS DIGITAL DOWNLOAD ARTWORK DELIVERED?

Digital download artwork is delivered instantly worldwide.  After checking out, just click on the download button that links to a PDF document with a Dropbox link to access all your files (you do not need a Dropbox account to access these files). 

You will also receive an email with a download link to your files.

RETURNS AND REFUNDS

RETURN POLICY

Our priority is that you are happy with your purchase, and we stand behind our 30-day money-back guarantee for physical products.

Unfortunately, we cannot accept returns, exchanges or cancellations for digital products or custom-size prints.

If you are unhappy with your order for any reason, please contact us at info@piccolofioreprints.com within 30 days of receiving delivery. We will do everything we can to make things right.

To ensure a quick response, please include your order number in your message.  The number can be found in the confirmation email you received after placing your order or on the packing slip included with your delivery.

All items must be returned in original, saleable condition and securely packaged in the original packaging or poster tube.  Unless we (Piccolo Fiore Prints) are at fault, please note that you (the customer) will be responsible for the return delivery cost.

HOW LONG DO I HAVE TO MAKE A RETURN?

Please contact us within 30 days of receiving your order if you wish to make a return.

WHICH ITEMS ARE NOT ELIGIBLE FOR A REFUND?

Unfortunately, we cannot accept returns, exchanges or cancellations for digital products or custom-size prints. However, please contact us if you have any problems with your order.

ABOUT US

ABOUT US

At Piccolo Fiore Prints, we specialise in curating stunning gallery wall sets that blend vintage art with fresh, harmonious colour palettes. From our studio in the beautiful seaside town of Bournemouth, UK, we create collections designed to bring timeless charm and character to your home.

All our artist-enhanced digital artworks are provided in high-resolution and in the most popular print sizes. Need a different size? Simply contact us after purchase, and we’ll happily create and send any additional size you require—free of charge for digital prints.

Our passion for interior design goes beyond prints. We’ve developed exclusive homeware collections and soft furnishings featuring both vintage and contemporary designs, perfect for elevating any living space.

We began our journey on Etsy, Spoonflower, and Redbubble, and continue to sell on these platforms alongside our own website. You can explore these shops via the links in our header.

Customer satisfaction is at the heart of everything we do. We’re always here to help and ensure your experience is as enjoyable as possible.
Thank you for visiting—happy browsing!

OTHER WAYS TO SHOP

ETSY

You can visit our Piccolo Fiore Prints Etsy shop by following this link: https://www.etsy.com/uk/shop/PiccoloFiorePrints

REDBUBBLE

Our Redbubble shop features our designs on an extensive range of products, including clothing, phone and laptop cases, stationery, and homeware.

You can also choose from a variety of ready-framed prints.

Head over to our Redbubble shop at: https://www.redbubble.com/people/PiccoloFiore/shop

SPOONFLOWER

Our pattern designs are available on our Spoonflower shop on a vast selection of high-quality fabrics, wallpapers and home décor products.

See our Spoonflower shop at: https://www.spoonflower.com/profiles/piccolo_fiore_prints